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NIGHTS

ADULTS

FAQ

Direction and Transportation

  • Q.
  • Tell me the best way to get to the hotel from the airport
  • A.
  • Please click here for the transportation from Narita Airport.
  • Q.
  • Where is the closest station/subway from the hotel?
  • A.
  • JR Suidobashi Station is around 3min. walk, subway Suidobashi Sta. is around 5min. walk and subway Jimbocho Station is around 8min. walk from the hotel.

Accommodations

  • Q.
  • What time is your Check-in and Check-out time?
  • A.
  • Check-in begins at 3:00pm and Check-out is 11:00am.
  • Q.
  • How is the room fee charged?
  • A.
  • Room fee is charged by the number of persons.
  • Q.
  • Which credit card is accepted?
  • A.
  • We accept JCB, VISA, Master Card, American Express and Diners.
  • Q.
  • Do you accommodate Early Check-in?
  • A.
  • Those guests arriving in Tokyo on an early morning flights are recommended to reserve their rooms one extra night prior to the date of arrival, or you may have to wait in the lobby or at our restaurant. Our Housekeeping Dept. will do their best to make your room ready as soon as possible. Should you with to go out, our Front Desk will hold your luggage.
  • Q.
  • Do you accept Late Check-out?
  • A.
  • Depending on room condition of your departure date, Late Check-out is available at the latest until 6pm for extra fee. Please contact the Front Desk prior to Check-out time for room availability and fees. Please contact our Reservation Dept. upon making reservation or at your earliest convenience, should you wish to make a prior arrangement and confirm your Late Check-out.
  • Q.
  • Can I leave my luggage with you after checking out?
  • A.
  • Yes, we will keep your luggage at the Front Desk.
  • Q.
  • Do you have high-speed internet connections in the rooms?
  • A.
  • Yes, wired and wireless high-speed internet connections are available in your room and public areas in the hotel for complimentary.
  • Q.
  • Does the hotel offer smoking / non-smoking floors?
  • A.
  • We offer dedicated smoking and non-smoking floors.
  • Q.
  • I want to request an upper level room
  • A.
  • Our hotel is a 15-story building and it is not so tall by Tokyo standard. We will do our best to assign your room on a higher floor.
  • Q.
  • Do you offer connecting rooms?
  • A.
  • We are sorry we don’t have a connecting room.
  • Q.
  • We want to request an extra bed in our room
  • A.
  • Only Comfort room can accept one extra bed upon request and based on availability for ¥4,753night.
  • Q.
  • Will there be an additional charge for a child?
  • A.
  • Above elementary school age child will be charged as one person. Preschool age child may sleep together in same bed with their parents.
  • Q.
  • Do you have a baby cot?
  • A.
  • Yes, a baby cot is available upon request and based on availability for ¥3,600/night.
  • Q.
  • Do you have an English TV program?
  • A.
  • Yes, we have BBC World, CNN Japan and Discovery Channel for English TV program.
  • Q.
  • Do you have a room service?
  • A.
  • We offer a Room Deli Service; sandwich, bento-box and beverage delivery service are available from our restaurants.
  • Q.
  • Do you allow pets?
  • A.
  • We do not allow pets, with the exception of service dogs, seeing-eye dogs and hearing-ear dogs.

Hotel Services

  • Q.
  • What kind of services do you offer?
  • A.
  • ● Laundry and dry cleaning

    Laundry requests are accepted by the Front Desk. Order accepted by 10:00am will be returned by 8:00pm on the same day. (Service provided daily, except Sunday and Holidays.) Also, there are two coin-operated laundry machines at Refresh Lounge on the 3rd floor.

    ● Business Corner

    Computers with charge free high-speed internet connections and coin-operated copy/printer/fax machine are available.

    ● Workout Room

    Tread mills and exercise bike are available.

    ● Electric appliances available for rent

    DVD/Blu-ray player ¥1,000/night
    Lap top ¥1,000/night
    Humidifier
    Desk lamp
    Iron, ironing board and trouser press
    Stored in the closet near the elevator hall of every guest room floor.
    (In Superior, Comfort and Premium, iron and ironing board is stored in the room closet.)
    *Please note the supply is limited.

    ● Room Deli Service

    For those who wish to have a light supper in your room, our restaurant will deliver delicious hotel made meals to your guestroom.
    DINING LIEU’s Special Bagel sandwich plate ¥2,000 (Daily)
    Japanese Cuisine YUKURI’s bento-box dinner with miso-soup ¥2,500 (Mon.-Sat.)

Others

  • Q.
  • Can I purchase the hotel amenities?
  • A.
  • Hotel amenities are available to purchase at the Front Desk. Please ask your hotel staff for detailed information.
  • Q.
  • How close is the convenience store?
  • A.
  • Closest convenience store is 1min. walk from the hotel. Also, 7-11 and Family Mart are in 2min. walk distance.
    Beverages are available at Refresh Lounge on the 3rd floor of the hotel.
  • Q.
  • Does the hotel offer Currency Exchange?
  • A.
  • Yes, there is a self-service currency exchange machine in the lobby.
  • Q.
  • How can we send our luggage to the hotel?
  • A.
  • Please send them directly to the hotel with your name and the accommodation date:1-1-16, Misaki-cho, Chiyoda-ku Tokyo 101-0061
    Hotel Niwa Tokyo / Front Desk